1. Where are you located?
We are based in the United States at:
3501 E 42nd Ave APT 103
Anchorage, Alaska 99508
United States
2. Do you ship internationally?
No, we currently ship only within the United States.
3. How much does shipping cost?
We offer free shipping on all orders within the United States.
4. How long does delivery take?
- Handling Time: 0–1 business days
- Transit Time: 2–3 business days
- Total Delivery Time: 2–4 business days
5. What is your order cutoff time?
Orders placed before 5:00 PM (local time) are processed the same day. Orders placed after this time will be processed the next business day.
6. How can I track my order?
Once your order is shipped, you will receive a confirmation email with tracking details.
7. What payment methods do you accept?
We accept secure payments via Stripe, including:
Visa, Mastercard, Maestro, American Express (Amex), Discover, Diners Club, JCB, and UnionPay.
8. Is my payment information secure?
Yes. All payments are processed securely through Stripe using industry-standard encryption. We do not store your payment details.
9. What is your return policy?
We offer a 30-day return window from the date of delivery.
10. How long does it take to process a refund?
Refunds are processed within 7 business days after we receive and inspect the returned item.
11. Do you charge restocking fees?
No, we do not charge any restocking fees.
12. Can I cancel or change my order?
Orders can only be canceled or modified within a short time after placement. Please contact us as soon as possible for assistance.
13. What should I do if I receive a damaged or incorrect item?
Please contact us immediately with your order details and photos of the issue. We will resolve it promptly.
14. How can I contact customer support?
You can reach us through the following:
Phone: +1 907-344-4999
Email: support@primestylewear.site
15. Do you protect my personal information?
Yes, we take your privacy seriously. Please review our Privacy Policy for full details on how your information is collected and used.
16. Why was my order canceled?
Orders may be canceled due to:
- Payment issues
- Suspected fraudulent activity
- Incorrect or incomplete information
If your order is canceled, you will be notified and refunded if applicable.
17. Do you offer order support after purchase?
Yes, our support team is available to assist you with any questions or concerns after your purchase.
Prime Style Wear is committed to providing a smooth and transparent shopping experience. If you have any additional questions, feel free to contact us anytime.